Business Support System Deployment

A Smarter Billing System

iTelco Success Story

Customer

Broadband and multi-services provider
 

Solution

Business Support System
 
Infozech enables a South African multi-play services provider to reduce cost and increase efficiency with its comprehensive billing system

Summary

The customer is a South African venture that has rapidly become the pioneering broadband and multi-services (voice, video, data, DSTV and VAS services) provider in Africa, connecting 6,000 homes and businesses across the country. Its industry-leading solutions are specifically designed to meet the complex requirements of its fast-growing customer base.

Challenges

The customer was looking for a converged billing system that would support the billing of multi-play services (voice, video, data, DSTV and VAS services), and a vendor who could work closely with them to define standard processes as their requirements continued to evolve

Solution

Infozech offered its Business Support System to help the customer launch its multi-play services for multiple communities. The solution allows provisioning of services, unified rating, real-time charging, billing, invoicing, customer management and third-party integrations.

Benefits

  • Minimized revenue leakage
  • Reduced operational cost
  • High efficiency
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