Remote Site Audit

A Faster, Simpler Quality Analysis & Audit Process

iTelco Success Story

Customer

A Leading Passive Infrastructure Provider
 

Solution

Energy Tracking Service
 
With a manual quality analysis & audit process in place, the client was facing challenges in tracking and monitoring quality data effectively. Infozech’s solution offered them a faster, better way of doing this.

Summary

The client is one of the world’s leading passive infrastructure provider. The company deploys, owns and manages more than 34,000 telecom towers and communication structures for a number of CSPs across 11 telecom circles in India.

The client had a manual process in place to ensure quality checks and audit at its sites. It was looking for an automated solution to improve efficiency and ensure that preventive maintenance tasks were carried out in a timely manner.

Challenges

With its existing manual quality analysis process, the client could not ensure that effective preventive maintenance and audit takes place onsite. The company’s quality executives used paper checklists to create their reports. This was a cumbersome and time-consuming process which threw up several challenges:
  • No option to validate if actual activity happened onsite or not
  • Consolidated reporting only at the end of the day
  • No effective measures to check tampering of data
  • Lack of transparency in execution
  • Wastage of time and resources

Solution

Infozech’s solution MAS comprises a Mobile Client Application and Application Server. Deployed across the handsets of quality executives, the client application enables the passive infrastructure provider to shrink the time and distance for high value information. The geo-tagged information captured, and updated immediately in the MAS enabled the user to act upon it. The MAS offers a user-friendly interface which the user uses to access real-time information about the status of tower sites.

Advantages

  • Real-time reporting
  • Time savings through automated processes
  • Higher transparency

Benefits

  • Reduced downtime, efficient tower operations
  • Optimized resource utilization
  • Greater accountability
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