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Michael’s extensive 37-year career in the telecom and advertising industry showcases a wealth of experience and expertise. In his last role as the Vice President of Customer Service and Transformation at Bharti Airtel Limited, he demonstrated effective leadership in directing cross-functional teams across the CS functions . His focus on technology transformation in customer service played a crucial role in enhancing the company’s operations.

One of Michael’s notable achievements was his instrumental role in the rollout and adoption of the data business – 2G, 3G, 4 G and Fixed broadband ,in India, Bangladesh, and Sri Lanka. This demonstrates not only a strategic mind-set but also a global perspective in navigating the complexities of the telecom industry.

A key aspect of his leadership style is his motivational and interactive approach. This style likely contributed to his success in recruiting and mentoring talented leaders. His ability to inspire a shared passion for success among his team members has been a hallmark of his leadership.

Michael’s career is characterized by a comprehensive background, strategic leadership, and a commitment to excellence, making him a respected figure in the telecom industry.